Google’s AI Just Made a Phone Call for You. And It Was Surprisingly Normal

Hope you’re ready to be impressed and mildly unsettled. Google is rolling out AI-powered phone calls, but this time, it’s not just restaurant bookings or “umm”-filled demos. Their new “AI Calling” feature actually talks to businesses on your behalf. And it’s already live, not someday-in-the-future beta fluff.

Also in today’s brief: Delta is quietly testing algorithmic ticket pricing that makes surge Uber rides look tame, Scale AI’s post-Meta comedown, and why China is putting its GPUs underwater (literally).

Let’s dive in.

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Google’s AI Calling Mode Is Real, Polite, and Slightly Terrifying

Google just upgraded Gemini with something big: an AI Calling mode that will speak to real humans over the phone, without you needing to say a word.

Here’s what’s happening:

• When users call a business via Google Search, an AI assistant can now wait on hold, talk to the receptionist, and get info like hours, appointments, or inventory.

• The feature lives inside Android’s Phone app and Gemini, and was demonstrated calling a pharmacy and asking about cold medicine. It was shockingly natural, with responses like, “uh-huh, got it, thanks,” without tipping off that it was a bot, although it does announce itself as Google AI at the beginning of the call.

• Google says it’s using its “Gemini Nano” model locally for privacy and responsiveness.

• After the AI gets the information you requested, it text you with an update and the answers to your questions.

It’s currently available for specific types of businesses with straightforward question-answer situations, like pet groomers, dry cleaners, and other shops. When you search for one of these services, Google will display a new “have AI check pricing” prompt under the business listing.

Why this matters for enterprise:

• Google just turned every business listing on Search into a semi-automated customer service channel without you opting in. (But businesses can opt-out in their Google settings.)

• Whether you’re ready or not, AI is now part of the customer experience pipeline. If your call scripts, inventory info, or hours are inconsistent, AI agents (and customers) will notice.

• This lays the groundwork for AI-to-AI communication: Gemini bots calling and negotiating with other bots for B2B transactions or scheduling.

Also announced: Deep Search for Businesses, a new structured data layer where Google will use generative AI to answer consumer queries like “Does this spa offer prenatal massage and do I need to book ahead?” directly in Search-no click required.

Enterprise takeaway:
Your business info, down to the granular operational details, now fuels Google's answer engine and AI phone calls. Time to audit your listings, scripts, and internal databases, or risk AI hallucinating on your behalf.

News Roundup

Delta may soon charge you more than the person next to you
Delta is experimenting with personalized airfare pricing using AI—not just dynamic pricing, but individualized ticket costs based on your data. The algorithmic future of “How much are you willing to pay?” is here.
Read more →

Scale AI cuts 14% of workforce post-Meta investment
After raising fresh capital from Meta and hiring former Inflection CEO Mustafa Suleyman’s top deputy, Scale AI is tightening up—14% of staff are being let go in what’s being called a “recalibration.” Enterprise AI vendors are under pressure to show margins, not just models.
Read more →

China builds undersea data centers to cool its AI boom
Scientific American reports that China is moving data centers underwater to deal with skyrocketing energy demands and cooling needs for AI training. Yes, your next model might be trained under the South China Sea.
Read more →

TL;DR:

• Google’s Gemini can now call businesses for you and talk to real people, get ready for AI-to-human (and soon AI-to-AI) phone calls

• Deep Search is turning Google listings into fully interactive customer support systems, powered by your structured data

• Delta’s using AI to individualize flight pricing—personalized fares are on the way

• Scale AI trims workforce post-Meta investment, efficiency is the new hot metric

• China’s cooling its GPU farms with seawater, literally going deep on AI infrastructure

AI is now in your phone, your customer calls, your airline tickets, and 200 meters below the ocean. Tomorrow’s enterprise is being automated.

Stay sharp,

Cat Valverde
Founder, Enterprise AI Solutions
Navigating Tomorrow’s Tech Landscape Together